Product FAQsUpdated 2 years ago

1. Does Helinox make accessories for sand or soft ground?

Yes, we make a full range of GROUNDSHEETS and BALL FEET that will work on any Helinox Chair.

2. One of my leg poles broke in soft ground, how can I get it fixed?

Please contact us through our WARRANTY FORM. We can work with you on sending a replacement pole or fixing it for you here at our warranty service department.

3. Can I put my seat in the washing machine?

We advise that you hand-wash with warm, soapy water.

4. Where are Helinox products manufactured?

We manufacture our frames in Korea and our seats and carry-cases in Vietnam.  

5. An ember from the campfire burned a hole in my seat - what should I do?

You can either patch it up with a patch repair kit (search tent repair kits online) or contact us about purchasing a replacement seat. You can also find replacement parts here.

6. I’ve lost my carry case, do you have replacements?

Yes, we have replacements available. You can find them here.