We want to make sure you are 100% happy with your Helinox product. If for any reason at all you are not satisfied with your purchase you can return it for a refund within 30 days of your purchase. Please use the 'Returns' option on the 'Contact Us' p

<span style="font-size: 12pt; font-family: Arial, Helvetica, sans-serif; color: rgb(67, 67, 67); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">We want to make sure you are 100% happy with your Helinox product. If for any reason at all you are not satisfied with your purchase you can return it for a refund within 30 days of your purchase.<span style="font-size: 12pt; font-family: Arial, Helvetica, sans-serif; color: rgb(67, 67, 67); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Please use the &apos;Returns&apos; option on the &apos;<a href="https://helinox.eu/pages/contact-helinox" style="text-decoration:none;">Contact Us</a><span style="font-size: 12pt; font-family: Arial, Helvetica, sans-serif; color: rgb(67, 67, 67); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">&apos; page of this website to begin the returns process. Once you have completed the form you will receive an email with the return instructions.&#xA0; <span style="font-size: 12pt; font-family: Arial, Helvetica, sans-serif; color: rgb(67, 67, 67); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Please note the following information when returning a product:<ul style="margin-top:0;margin-bottom:0;padding-inline-start:48px;"><li dir="ltr" style="list-style-type: disc; font-size: 12pt; font-family: Arial, Helvetica, sans-serif; color: rgb(67, 67, 67); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre;"><span style="font-size: 12pt; color: rgb(67, 67, 67); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Products can only be returned unused, in their original packaging with hang tags attached.</li><li dir="ltr" style="list-style-type: disc; font-size: 12pt; font-family: Arial, Helvetica, sans-serif; color: rgb(67, 67, 67); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre;"><span style="font-size: 12pt; color: rgb(67, 67, 67); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Unless it is a Warranty return or the wrong product was sent, you will be responsible for both the original shipping cost and the return shipping cost. In the unlikely event of a product fault or damaged goods, please&#xA0;<span style="font-size: 12pt; color: rgb(14, 181, 242); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><a href="https://helinox.eu/pages/contact-helinox">contact us</a>&#xA0;<span style="font-size: 12pt; color: rgb(67, 67, 67); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">before returning the item.</li><li dir="ltr" style="list-style-type: disc; font-size: 12pt; font-family: Arial, Helvetica, sans-serif; color: rgb(67, 67, 67); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre;"><span style="font-size: 12pt; color: rgb(67, 67, 67); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">This policy only applies to products bought directly from Helinox.eu. Products bought from an authorised dealer should be returned to that dealer under their return policy.</li><li dir="ltr" style="list-style-type: disc; font-size: 12pt; font-family: Arial, Helvetica, sans-serif; color: rgb(67, 67, 67); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre;"><span style="font-size: 12pt; color: rgb(67, 67, 67); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">We are unable to process exchanges at this time. If you would like to exchange a product you ordered from www.helinox.eu the best way to do so is to process a return, and then place a new order. Please contact us for more information.&#xA0;</li></ul>

What is your return policy?

It usually takes 1-2 weeks for returns to reach our warehouse. Once they arrive, our warehouse team will assess them. After your return is approved, we will grant you your refund. We highly recommend that you provide us with a tracking number as we w

<span style="font-size:12pt;font-family:Arial;color:#434343;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">It usually takes 1-2 weeks for returns to reach our warehouse. Once they arrive, our warehouse team will assess them. After your return is approved, we will grant you your refund. We highly recommend that you provide us with a tracking number as we want to ensure your return&#x2019;s safe arrival.&#xA0;

When will I be refunded?

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We want to make sure you are 100% happy with your Helinox product. If for any reason at all you are not satisfied with your purchase you can return it for a refund within 30 days of your purchase.